Return and Replacement Policies

At Artist Monkeys, we are dedicated to providing high-quality, customized wall decoration art that exceed your expectations. Due to the personalized nature of our out-put, we have a tailored return and replacement policies to ensure a fair and transparent experience for our valued clients.

1. Satisfaction Guarantee

If you are not fully satisfied with your artwork, contact us at contact@artistmonkeys.com within 15 days of delivery to request a refund.
Return shipping for change-of-mind returns is at your expense. The artwork must reach us in its original condition and packaging.
Personalised and custom-made artworks are excluded from this guarantee, as they cannot be resold.

2. Eligibility for Returns

Defective or Damaged Items: If your artwork arrives damaged or with clear defects in craftsmanship that differ significantly from the approved design, please contact us immediately at contact@artistmonkeys.com to initiate a replacement. Provide photos and a detailed description of the issue.
Incorrect Items: If you receive an artwork that does not match your order specifications, contact us promptly for a resolution.

3. Replacement Process

Contact Us: Reach out to contact@artistmonkeys.com within 15 days of receiving your artwork to report the issue and request a replacement or a refund.
Documentation: Please provide photos, order details, and a description of the problem.
Evaluation: We will review your request and determine if a replacement is warranted.
Shipping: If your artwork arrived damaged, defective or incorrect, we cover the return shipping. For change-of-mind returns, the return shipping is at your expense. Please package the artwork securely to prevent damage in transit.
New Artwork: After receiving the original product, we will begin production of the replacement. The production time will be the same as for a new order.

4. Limitations

Customizations: Our satisfaction guarantee does not cover personalised or custom-made artworks. Damaged, defective or incorrect items remain covered.
Design Approval: Thorough communication and approval during the design stage are crucial. We encourage clients to carefully review digital proofs and request revisions before finalizing a design with our team.
Timeframe: Requests must be initiated within 15 days of receipt.
Your statutory rights: This commercial guarantee is offered in addition to the statutory rights you may have under the law of your country, which it does not affect.

5. International Orders

Please be aware that international replacements may be subject to customs duties and import taxes levied by your own country. These charges are set by your customs authority and remain the responsibility of the recipient. Shipping itself is free.

Additional Notes:

Color Variations: Please note that colors may appear slightly different on screen vs. the physical artwork. We strive for accuracy but cannot guarantee exact color matching.
Communication is Key: We are committed to finding solutions that work for our clients. Open and timely communication from the initial design process and throughout the project is essential to achieve the best possible outcome.

6. Contact us

If you have any questions regarding our replacement policy, please contact us at contact@artistmonkeys.com.

Thanks for understanding how things work with commissioned pieces. We're always trying to find the best way to protect our business while making sure you're happy – that's the most important thing!